Return Policy
At KENYA TEA, we understand that sometimes things don't work out as planned. That's why we offer a hassle-free return policy to ensure your satisfaction.
If for any reason you are not completely satisfied with your purchase, you may return it within 14 days of receiving your order. We believe in the quality of our tea storage containers and want you to be confident in your purchase.
To initiate a return, please contact our customer service team within the 14-day return period. They will guide you through the process and provide you with a return authorization number.
When returning the product, please make sure it is in its original condition and packaging. We recommend using a trackable shipping method to ensure the safe return of the item.
Once we receive the returned item and verify its condition, we will process your refund. Please note that the original shipping charges are non-refundable.
If you received a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on your preference.
Please note that our return policy applies to purchases made directly from KENYA TEA. If you purchased our products from a third-party retailer, please refer to their return policy for assistance.
For any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our tea storage containers.